Kahren Kersten
Research + Design, Consultant, USA
1 Article
An advocate for research, design, business thinking and behavioral science. I wear many hats and job titles but I am most easily understood as a Consultant who blends the principles and techniques from these various disciplines to make life better. Starting my career as a market researcher, I gained exposure to a wide variety of methods and discovered my passion for product development, UX and CX. In 2017, I pursued a Master of Industrial Design degree from NCSU’s accredited program to grow my skills as a design thinker and understand how to effectively integrate research and design. To date, I have worked across end-to-end customer experiences, digital, industrial, campaign and visual design spaces.
UX research can mean any range of activities depending on who you are talking to, but a popular interpretation is that it’s about measuring digital experiences....