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Recently, I had a discussion with my colleague Andrew McInnes about the role market insights (MI) can play for customer experience departments, and why so many customer experience (CX) teams are doing research themselves instead...
Recovery in North America
Laurence Gold of Inside Research take a look at health of the American research market and the steps taken on the long round to recovery....
Why Vanity Fair Hates Justin Bieber
Justin Bieber, this generation’s David Cassidy, has a large and devoted fan base. He has 10 million followers on Twitter and has hit songs on iTunes and the Billboard charts. He is also all over...
Audiocast – Research in the Digital Age
The full audiocast of Surinder Siama's interview with Facebook head of Measurement Research, Sean Bruich....
Audiocast – Engaging the next billion consumers
The full audiocast of Vinay Ahuja interview with Nathan Eagle, co-founder and CEO of Jana (formerly txteagle) and a leading expert on mobile research in emerging markets....
Seeing The Wood For The Trees
Earlier this week, I attended the ESOMAR Congress 2011 in Amsterdam. It was a home game for me, but even I was impressed by the location and its very Dutch look and feel; I felt...