Dr. Frank Buckler

Founder, CX.AI, Germany

2 Articles

Dr. Frank Buckler is founder of CX.AI who is serving enterprise insights teams to move the organization & get leadership buy-In by using world’s-leading AI to turn Customer Feedback into what CMO’s, CFO’s & COO’s love - evidence on how to predictably improve churn, costs and revenue. Frank is a frequent speaker at MR conferences and was invited to speak at worlds largest industry conference four times in a row. He is the inventor of a groundbreaking causal machine learning technology (NEUSREL) and an ambassador for improving decisions with AI.

Methodologies & Techniques

Predictive qual: How to turn the art of qual into a science of impact?

Dr. Frank BucklerOctober 21, 2021September 10, 2021

by Dr. Frank BucklerOctober 21, 2021September 10, 20210

Do you feel the need to build knowledge around this for you or your team? Then you might consider the "CX Analytics Masters" Course that takes place from Dec7 to 9, 2021...

Tools & Technology

The 5 biggest aha moments from “The state of CX analytics 2021” study

Dr. Frank BucklerJuly 16, 2021June 29, 2021

by Dr. Frank BucklerJuly 16, 2021June 29, 20210

For a few years, CX research tech is booming, empowered by emerging tech. Despite the exploding variety of tech, the state of execution is in a mixed state. Companies are looking for orientation....

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Dr. Frank Buckler

Predictive qual: How to turn the art of qual into a science of impact?

The 5 biggest aha moments from “The state of CX analytics 2021” study

Predictive qual: How to turn the art of qual into a science...