The U.S. insights industry in 2020: Resilient. Relevant. Delivering
While it is probable that the global industry did indeed see a downturn, the impact turned out to be less devastating that it could have been....
Reports & Analyses
Part 2: We need 35 million Americans to get vaccinated (or get sick) to end this pandemic – Which will it be?
Even though the fully vaccinated are now a larger share of the total US population, their death rate is less than one-tenth that of the unvaccinated....
Part 1: How long will the 4th wave burn in the US?
With two powerful ways to slow the spread of the virus and reduce deaths, this wave has rightly been called the wave of preventable suffering....
Pandemic diminishes passport power
nternational mobility levels remain very low despite the availability of Covid-19 vaccines, and many passports are gathering dust....
Winter is coming
This last winter, COVID burned through the US, flaring to over seventy deaths per million per week -- ten times more deaths than a bad year of the Flu at that time of year --...
New report shares best practices for better customer experience operations
While business leaders recognize the importance of the customer experience (CX), the majority face operational challenges to developing best-in-class CX organizations, according to a new report from 451 Research (part of S&P Global Market Intelligence)...